Returns & Exchanges

At Plug, we stand by the quality of our tech with a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for returns, replacements, or full refunds.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Device

  Factory reset your electronics to remove personal data and securely pack the device in its original packaging with all included cables and accessories.

• 3.
  Ship with Provided Label

  Print the prepaid shipping label generated by our portal and drop off your package at any authorized carrier location within 7 days.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund or exchange will be processed within 3-5 business days to your original payment method.